Responses to Delivering Difficult Messages

There are times when we must have hard conversations at work. You need to tell someone you can’t meet a deadline you thought you could. You need to discuss poor work performance. You need to let a vendor know you will no longer use their services. You need to address a comment you feel was out of line. You need to tell a customer something they won’t like. In each of these situations where you must deliver a difficult message, there are three possible reactions your audience might exhibit. – Nonconstructive or Negative  Response – You may see signs of … Continue reading

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Deciding Not to Remember

A lot of people want us to know a lot of things at work. Governments want us to know laws and regulations. Bosses want us to know policies and procedures. Co-workers want us to know how they do things and how to approach them to get tasks done. With so much information being thrown at us, how do you decide what information is important for you to remember and what information it is okay for you to forget? – Memory Reliance – As a rule of thumb, most people will decide they don’t need to remember something if they believe … Continue reading

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Meeting Lurkers

Somewhere hovering around the edges of the meetings you attend is a silent breed of worker. These people tend to recede into the background, allowing others to speak and actively participate. You may forget they are there. They may not contribute anything to the meeting, neither sharing an experience nor suggesting an idea. They don’t seem to come away with any action items or work assignments. Their opinion or approval is not sought out. Who are these meeting lurkers? – Shy Lurker – Shy lurkers may be quiet introverts, may be afraid of speaking in groups off the cuff, may … Continue reading

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